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FAQ
About STEPR
How is STEPR different?
The stair climber was born in the 1980s and since then, it has been one of the most famous pieces of fitness equipment over the world. Unfortunately for us, there has been little to no evolution in the machine since then, until now.... Introducing STEPR, the next-generation stair climber.
Designed to fit in your home, from garage to basement.
Redesigned from the ground up.
Our “fit anywhere” compact footprint will have you ‘stepping’ virtually across the globe.
STEPR is the most effective cardio workout, period. 400 plus calories in 30 minutes.
You’ll feel the burn.
Now all you need is some motivation…. don’t worry we've got you! A huge library of coach-led, On-Demand classes. Plus STEPR’s ecosystem of streaming entertainment and functional fitness. With your favourite shows and workouts at your fingertips, you’ll never lose motivation.
Connected… Effective…. Compact….
The biggest thing to happen to the stair climber in 40 years!
Meet STEPR
Benefits of a STEPR workout
The benefits of using a STEPR are numerous. For one, using a STEPR is an excellent way to get your heart pumping and increase your overall cardiovascular health and fitness levels. In addition, many people find that using a STEPR also helps to improve their strength and muscular endurance as they work out on the machine. Finally, by working out on a STEPR, you can also help to improve your bone health by stimulating bone formation and density. Overall, there are many benefits to using a STEPR, making it an excellent addition to any fitness routine.
Tech Specs - STEPR GO
STEPR GO DIMENSIONS
• Height: 70.8"
• Length 46" x 29" Wide
• Weight: 271 lbs
• Footprint: 3.5 ft. L x 2.3 ft. W smaller than your average Yoga Mat or Treadmill!
STEPR GO BUILD MATERIALS:
• Unit Materials: welded Steel and moulded Casing
• Stairs: 'Stadium stairs', textured for non-slip, 15.7" W x 8.6" D x 5.2" H
• Mobility: Innovative patent pending transport handles & built-in castors wheels, fits through standard door frames
STEPR GO SCREEN, SOUND & CONNECTION:
STEPR GO
• LED CONSOLE with get on and go features such as free step and pre-programmed workouts
• Charging: USB-C charger built-in
• Bluetooth: enabled
STEPR GO USER MEASUREMENTS:
• User Height Range: 4'11 - 7'2
• Weight Range: 80lb min & 300lb max
• Step Height: 5.2" Stadium Steps
• Ceiling Height: Recommended 8ft. to ensure steprs have adequate headroom
STEPR GO SAFETY:
• Auto sensing emergency stop
• Manual emergency stop
• Rear laser safety sensor
Tech Specs - STEPR CLASSIC & STEPR+
STEPR CLASSIC & STEPR+ DIMENSIONS:
• STEPR CLASSIC Height: 78"
• STEPR+ Height: 82"
• Length 50" x 27.5" Wide
• Weight: 286 lbs
• Footprint: 3.5 ft. L x 2.3 ft. W smaller than your average Yoga Mat or Treadmill!
STEPR CLASSIC & STEPR+
BUILD MATERIALS:
• Unit Materials: welded Steel and moulded Casing
• Stairs: 'Stadium stairs', textured for non-slip, 15.7" W x 8.6" D x 4.9" H 5.2"
• Mobility: Innovative patent pending transport handles & built-in castors wheels, fits through standard door frames
STEPR CLASSIC & STEPR+
SCREEN, SOUND & CONNECTION
STEPR CLASSIC
• LED CONSOLE with get on and go features such as free step and pre-programmed workouts
• Charging: USB-C charger built-in
• Bluetooth: enabled
STEPR+
• Connected 27" rotating touchscreen with 360º of movement to seamlessly shift from stepping
to strength, yoga and more
• Resolution: 1080p HD
• Audio: 2/4 channel
• Charging: USB-C charger built-in
• Wifi: enabled
• Bluetooth: enabled
STEPR CLASSIC & STEPR+
USER MEASUREMENTS:
• User Height Range: 4'11 - 7'2
• Weight Range: 66lb min & 375lb max
• Step Height: 5.2" Stadium Steps
• Ceiling Height: Recommended 8ft. to ensure steprs have adequate headroom
STEPR CLASSIC & STEPR+ SAFETY:
• Auto sensing emergency stop
• Manual emergency stop
• Rear laser safety sensor
Tech Specs - STEPR PRO CLASSIC & STEPR PRO+
STEPR PRO CLASSIC & STEPR PRO+ DIMENSIONS:
• STEPR CLASSIC Height: 85.80"
• STEPR+ Height: 89"
• Length 53" x 32.6" Wide
• Weight: 363 lbs
• Footprint: 4.4 ft. L x 2.7 ft. W smaller than your average Yoga Mat or Treadmill!
STEPR PRO CLASSIC & STEPR PRO+ BUILD MATERIALS:
• Unit Materials: welded Steel and moulded Casing
• Stairs: 'Stadium stairs', textured for non-slip, 18" W x 11" D x 4.9" H 7"
• Mobility: Innovative patent pending transport handles & built-in castors wheels, fits through standard door frames
STEPR PRO CLASSIC & STEPR PRO+ SCREEN, SOUND & CONNECTION:
STEPR CLASSIC
• LED CONSOLE with get on and go features such as free step and pre-programmed workouts
• Charging: USB-C charger built-in
• Bluetooth: enabled
STEPR+
• Connected 27" rotating touchscreen with 360º of movement to seamlessly shift from stepping
to strength, yoga and more
• Resolution: 1080p HD
• Audio: 2/4 channel
• Charging: USB-C charger built-in
• Wifi: enabled
• Bluetooth: enabled
STEPR PRO CLASSIC & STEPR PRO+ USER MEASUREMENTS:
• User Height Range: 4'11 - 7'2
• Weight Range: 80lb min & 400lb max
• Step Height: 7" Floating Steps
• Ceiling Height: Recommended 8ft. to ensure steprs have adequate headroom
STEPR PRO CLASSIC & STEPR PRO+ SAFETY:
• Auto sensing emergency stop
• Manual emergency stop
• Rear laser safety sensor
Tech Specs - STEPR XL CLASSIC & STEPR XL+
STEPR XL CLASSIC & STEPR XL+ DIMENSIONS:
• STEPR XL CLASSIC Height: 89"
• STEPR+ Height: 93"
• Length 83" x 32" Wide
• Weight: 440 lbs
• Footprint: 6.9 ft. L x 2.7 ft. W smaller than your average Yoga Mat or Treadmill!
STEPR PRO CLASSIC & STEPR PRO+ BUILD MATERIALS:
• Unit Materials: welded Steel and moulded Casing
• Stairs: 'Stadium stairs', textured for non-slip, 19" W x 12" D x 9" H 7"
• Mobility: Innovative patent pending transport handles & built-in castors wheels, fits through standard door frames
STEPR XLCLASSIC & STEPR XL+ SCREEN, SOUND & CONNECTION:
STEPR CLASSIC
• LED CONSOLE with get on and go features such as free step and pre-programmed workouts
• Charging: USB-C charger built-in
• Bluetooth: enabled
STEPR+
• Connected 27" rotating touchscreen with 360º of movement to seamlessly shift from stepping
to strength, yoga and more
• Resolution: 1080p HD
• Audio: 2/4 channel
• Charging: USB-C charger built-in
• Wifi: enabled
• Bluetooth: enabled
STEPR PRO CLASSIC & STEPR PRO+ USER MEASUREMENTS:
• User Height Range: 4'11 - 7'2
• Weight Range: 80lb min & 400lb max
• Step Height: 9" Floating Steps
STEPR PRO CLASSIC & STEPR PRO+ SAFETY:
• Auto sensing emergency stop
• Manual emergency stop
• Rear laser safety sensor
Calorie Burning Info
There’s no doubt that stair-climbing workouts are an extremely effective way to burn calories. According to the 2011 Compendium on Physical Activities, stair climbing expends approximately 9.0 METs. (A MET, Metabolic Equivalent, is a unit of measuring energy output from physical activity; 1 MET = 1 calorie/kilogram (of bodyweight) per hour and is the amount of energy expended while sitting at rest.) Walking at a comfortable pace is approximately 3.3 METs, which means that running stairs can burn about three times the number of calories as going for a walk for the same amount of time.
The average US male at 200lbs can burn up to 400+ calories in 30mins when climbing stairs fast.
Handy calorie burning calculator here. | Compendium of Physical Activities
Ordering, Finance & Refunds
Financing
We've partnered with Affirm to offer you industry leading finance support with 0% APR over 12, 24 or 36mth options.
Options starting at just $139/month with 0% APR for 36 months through Affirm at checkout.
*Subject to individual approval from Affirm.
Explore & prequalify with Affirm HERE
Can I cancel my order?
If You Would Like To Cancel Your STEPR Order At Any Time Before Shipment, Please Contact Our Customer Support To Receive A Cancellation Form. All Orders Will Be Fully Refunded If They Are Canceled Before Delivery.
Shipping & Delivery
Shipping Options
- Curbside Drop-Off: Your STEPR will be delivered to the curb outside your home with or without someone to receive it. Please note that our delivery team will not assist with product assembly or placement beyond the curbside. We suggest arranging help to move your item inside your home.
- Threshold, In-Front-Door Delivery: Your purchase will be delivered directly to the garage or first accessible area inside your home's entrance. The delivery team will not assist with product assembly. If your entryway includes stairs, we recommend opting for our Room Selection service for a smoother delivery experience.
- Room-of-Choice: Choose the exact room for your delivery, even if it means navigating up or down two flights of stairs. Our team will ensure your item reaches its designated spot, giving you one less thing to worry about. Please note, the unit will have to be unboxed to get through a standard doorway. The base and each individual part will need to be brought into the room of choice. The delivery team will not assist with full product assembly.
- Premium White Glove Service: Opt for the ultimate convenience with delivery to your room of choice, including navigation of up to two flights of stairs, followed by professional unpacking and assembly of your item. We'll also take care of removing all packaging materials. Please be aware that delivery and assembly might be scheduled separately by our carrier to ensure the highest quality service.
Do you ship overseas?
While not at this stage, we have STEPR available in multiple regions across the world. Feel free to get in touch with our customer support team and they can let you know if STEPR is available in your country.
Set-up & Assembly
BILT App | Official 3D Interactive Instructions
if you haven't chosen our white glove service. STEPR has partnered with BILT for our official 3D interactive instructions. It's 100% FREE and the best way to assemble your STEPR.
You will find a QR code to download the BILT App STEPR 3D Instructions either in the user manual or on the outside of the packaging. Otherwise you can click this link to direct you to download the BILT App and search STEPR.
- BILT helps you get it right the first time
- Use official instructions STEPR
- Zoom & rotate animated images to see from every angle
- Follow voice & text guides
- Tap on any part for more information
- Replay steps instantly
STEPR+ User Manual
Download the STEPR+ User manual Here.
STEPR Classic User Manual
Download the STEPR Classic User manual Here.
STEPR PRO+ User Manual
Download the STEPR PRO+ User manual Here.
STEPR PRO Classic User Manual
Download the STEPR PRO Classic User manual Here.
Warranty & Protection Plan
Warranty
See Warranty Page HERE
STEPR Protection Plan - Extend Coverage
Introducing 'STEPR Protection Plan' - with our STEPR protection plans you can turn your 2 year parts & 12 month labor warranty into a full 3, 4 or 5 year warranty. Our protection plan will boost your original warranty and offer the most comprehensive coverage, including accidental damage and wear and tear coverage from day one!
STEPR PROTECTION FEATURES:
- Parts and Labor Coverage
- Accidental Damage
- Wear & Tear
- Power Surge & Battery Coverage
- No Deductibles
- Professional On-site Repairs
- Transferable Plans
- 36, 48 & 60 month options available at checkout
STEPR PROTECTION is made to extend the life of your STEPR and protect you from the
unexpected. We understand life happens that’s why we offer term options up to 5 years!
Powered by Safeware and backed by A-rated insurers we will support you with a nationwide
network of certified repair technicians.
Please see terms and conditions for complete coverage details including limitations, exclusions and provider information.
The Obligor in TX is National Product Care Company dba Texas National Product Care Company, Inc. Full Protection Plan Terms & Conditions HERE
Returns & Exchanges
Returns
See Returns Page HERE
Are there any exclusions?
Yes. For full details you can visit the Return Policy, but the quick answer is that the STEPR Refund Policy does not apply to the following:
- STEPR purchases made through our retail partners and not directly through www.getstepr.com
- Shipping and/or Restocking fees
- Accessories purchased without a STEPR
- STEPR Memberships purchased without a STEPR
- Additional STEPR purchases made after the first one was canceled or returned (applies to purchases made by the same person or email address, or deliveries made to the same household or shipping address, at STEPR's discretion)
- More than one STEPR per order
- Additional STEPR's purchased per household
- STEPR's purchased for commercial use
- ALL STEPR PRO MODELS including STEPR PRO+ & STEPR PRO CLASSIC units.
Common Questions
Can I use the STEPR it without a subscription?
Yes, there is no membership or subscription required.
Is assembly required?
Yes, it's around 45 mins to assemble your STEPR CLASSIC or STEPR+
We highly recommend our 'White Glove' Delivery, Assembly & Installation option at check out.
We also will provide an app with 3D interactive instructions or easy-to-read assembly instructions, see above 'Set-up & Assembly' FAQs
Do you offer a Military & First Responders Discount?
Yes! As appreciation for the hard working and amazing military & first responders we offer a special discount. We've partnered with GovX to power this and you will see the verification (or application) button in the cart.
You can see HERE for full details. STEPR x GovX
This offer is eligible for:
- Current & former U.S. military
- Military spouses & dependents
- First responders including law enforcement, fire, and EMS
Is it suitable for commercial or home use?
STEPR GO:
Home Warranty
- 10-Year Frame Warranty
- 1-year Parts Warranty
- 1-year Labor Warranty
No Commercial Warranty
STEPR Classic:
Home Warranty
- 10-Year Frame Warranty
- 2-year Parts Warranty
- 1-year Labor Warranty
No Commercial Warranty
STEPR+:
- 10-Year Frame Warranty
- 2-year Parts Warranty
- 1-year Labor Warranty
No Commercial Warranty
STEPR Pro Classic:
Home Warranty:
- 10-Year Frame Warranty
- 5-year Parts Warranty
- 3-year Labor Warranty
Light Commercial Warranty:
- 10-Year Frame Warranty on structural frame not including coatings
- 3-year Parts Warranty
- 2-year Labor Warranty
STEPR Pro+:
Home Warranty
- 10-Year Frame Warranty
- 5-year Parts Warranty
- 3-year Labor Warranty
Maximum User Weight?
STEPR GO: 300lbs.
STEPR Classic: 375 lbs.
STEPR+: 375 lbs.
STEPR Pro Classic: 400 lbs
STEPR Pro+: 400 lbs
Steps per minute?
STEPR CLASSCI & STPER+ 24–125 SPM
Type of Screen?
STEPR GO
• LED CONSOLE with our base get on and go features such as free step and pre-programmed workouts
• Charging: USB-C charger built-in
• Bluetooth: enabled
STEPR CLASSIC & STEPR PRO CLASSIC
• ADVANCED LED CONSOLE with get on and go features such as free step and pre-programmed workouts
• Charging: USB-C charger built-in
• Bluetooth: enabled
STEPR+ & STEPR PRO+
• Connected 27" rotating touchscreen with 360º of movement to seamlessly shift from stepping
to strength, yoga and more
• Resolution: 1080p HD
• Audio: 2/4 channel
• Charging: USB-C charger built-in
• Wifi: enabled
• Bluetooth: enabled
What is the power supply and requirements?
A standard US power outlet is all you need.
- United States is 120V and 60Hz AC electricity.
Other countries:
- Australia is 220V and 50Hz AC electricity.
- Canada is 120V and 60Hz AC electricity.
How many stairs does STEPR have?
STEPR has an endless staircase design with 3 users facing stairs at a time
How many speed levels?
STEPR+ has 25 resistance levels
Does STEPR include a bottle water & phone holder?
Yes, an oversized water bottle holder & multiple phone & tablet holders
Does STEPR have a Heart Rate Reading?
Use your external heart rate and connect it to the STEPR to keep track of your heart rate. Connects via bluetooth to HR devices, garmin & apple watch/health on the product feature roadmap. Updates are being released frequently
Can I use it without electricity?
No, the STEPR+ must be connected to power so that it can be used.
Can I purchase the subscription separately?
Yes, it will available soon on the STEPR+ unit directly via the unit. Via our website & also a companion app coming soon.
Can I move the unit or it is fixed?
The STEPR+ has an innovative temporary transport handles & 2 wheels for moving and is designed to fit through standard door frames. We recommend a standard 8ft ceiling height for the room you will be using the STEPR in.